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<p class="MsoNormal"><span style="color:#1F497D">As of 1Pm on Saturday, the OIT DC staff and the UPS technician are onsite at the Data Center to continue with the repairs and transfer of the OIT data center load back to UPS. Will be posting hourly update to
the OIT helpdesk status page and sending communication to the distribution list if we encounter any problem or once all work has ben completed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Thank You,<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Kenneth Cooper, CDCDP<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Data Center Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Office Of Information Technology<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">University Of California, Irvine<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Office: (949) 824-3704<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Email:
<a href="mailto:cooperk2@uci.edu"><span style="color:#0563C1">cooperk2@uci.edu</span></a><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="178" height="76" id="Picture_x0020_1" src="cid:image002.jpg@01D0ED5B.6DCA0F70" alt="CDCDP Logo Sm"></span><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></a></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ken Cooper <br>
<b>Sent:</b> Friday, September 11, 2015 11:32 PM<br>
<b>To:</b> 'oit-staff@uci.edu' <oit-staff@uci.edu>; 'school-it-directors@uci.edu' <school-it-directors@uci.edu>; 'oit-colo@uci.edu' <oit-colo@uci.edu><br>
<b>Cc:</b> Brian Buckler <bbuckler@uci.edu>; Kian Colestock <kcolestock@uci.edu>; Cheryl Ann Watt <cheryl.watt@uci.edu>; Steven J. Weaver <sjweaver@uci.edu>; Carol Jackson <cjackson@uci.edu>; Lyle P. Wiedeman <wiedeman@uci.edu>; Hector Segui <hsegui@uci.edu><br>
<b>Subject:</b> RE: Urgent Update -- RE: Power outage in the OIT Data Center - update and problem resolved<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Unfortunately we were unable to transfer our Data Center load back to UPS power due to the discovery of an additional faulty part within the UPS. Parts have been ordered and they are scheduled to be delivered
tomorrow morning (Saturday 9/12/15) by 9am. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are still on Utility power at this time and all activities have been completed for tonight. Data center staff and the UPS technicians will be onsite by 12 noon tomorrow to continue with the repairs and transferring
of the data center load back to UPS power. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">OIT Data Center Manager,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ken Cooper<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">
<o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ken Cooper <br>
<b>Sent:</b> Friday, September 11, 2015 2:56 PM<br>
<b>To:</b> 'oit-staff@uci.edu' <<a href="mailto:oit-staff@uci.edu">oit-staff@uci.edu</a>>; 'school-it-directors@uci.edu' <<a href="mailto:school-it-directors@uci.edu">school-it-directors@uci.edu</a>>; 'oit-colo@uci.edu' <<a href="mailto:oit-colo@uci.edu">oit-colo@uci.edu</a>><br>
<b>Cc:</b> Brian Buckler <<a href="mailto:bbuckler@uci.edu">bbuckler@uci.edu</a>>; Kian Colestock <<a href="mailto:kcolestock@uci.edu">kcolestock@uci.edu</a>>; Cheryl Ann Watt <<a href="mailto:cheryl.watt@uci.edu">cheryl.watt@uci.edu</a>>; Steven J. Weaver
<<a href="mailto:sjweaver@uci.edu">sjweaver@uci.edu</a>>; Carol Jackson <<a href="mailto:cjackson@uci.edu">cjackson@uci.edu</a>>; Lyle P. Wiedeman <<a href="mailto:wiedeman@uci.edu">wiedeman@uci.edu</a>>; Hector Segui <<a href="mailto:hsegui@uci.edu">hsegui@uci.edu</a>><br>
<b>Subject:</b> Urgent Update -- RE: Power outage in the OIT Data Center - update and problem resolved<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;background:yellow;mso-highlight:yellow">OIT Data Center Emergency Change will take place this evening, Friday September 11 starting at 8pm to test, validate and transfer the OIT Data Center load back to
UPS power.</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As you all are aware, portions of the OIT Data Center have been on utility (unprotected) power since we experienced the catastrophic failure of our main UPS on Wednesday morning. (FYI…. This was not the UPS that was recently installed on
August 19th). During the UPS failure, we lost power to a large portion of the OIT data center that had not been set up with redundant power feeds.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The UPS repairs are scheduled to be completed this evening. However, before the UPS technicians can complete the testing and validation, we will need to supply power to the UPS. Even though it is highly unlikely, there is a chance that
the action of putting power to the UPS could cause the main breaker to trip, which would cause us to temporarily lose utility power to OIT Data Center.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In that event, the only equipment / services that would be impacted are those that were impacted when we lost power on Wednesday morning (September 9th).
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Once the UPS has power, the UPS technician will then be able to test and verify the UPS prior to putting our Data Center load back on UPS. After all the testing and verification has been successfully completed, we will then transition our
load from utility power back to UPS power. All of this should take no more than an hour to complete. If for some reason the UPS does not pass the testing and validation, we will not transfer the load, but continue to run on utility and reschedule the transfer
for a later date. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am not in my office, I am setup in the Data Center and can be reach at 949-824-2842.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Thank You,<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Kenneth Cooper, CDCDP<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Data Center Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Office Of Information Technology<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">University Of California, Irvine<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Office: (949) 824-3704<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Email:
<a href="mailto:cooperk2@uci.edu">cooperk2@uci.edu</a><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="178" height="76" id="_x0000_i1025" src="cid:image003.jpg@01D0ED5B.6DCA0F70" alt="CDCDP Logo Sm"></span><i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ken Cooper <br>
<b>Sent:</b> Wednesday, September 09, 2015 5:25 PM<br>
<b>To:</b> <a href="mailto:oit-service-status@uci.edu">oit-service-status@uci.edu</a>;
<a href="mailto:oit-staff@uci.edu">oit-staff@uci.edu</a>; <a href="mailto:school-it-directors@uci.edu">
school-it-directors@uci.edu</a><br>
<b>Cc:</b> Brian Buckler <<a href="mailto:bbuckler@uci.edu">bbuckler@uci.edu</a>>; Kian Colestock <<a href="mailto:kcolestock@uci.edu">kcolestock@uci.edu</a>>; Cheryl Ann Watt <<a href="mailto:cheryl.watt@uci.edu">cheryl.watt@uci.edu</a>>; Steven J. Weaver
<<a href="mailto:sjweaver@uci.edu">sjweaver@uci.edu</a>><br>
<b>Subject:</b> RE: Power outage in the OIT Data Center - update and problem resolved<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">As of 5pm all systems in the OIT DC are up and running on normally utility power. As previously noted, the outage was cause by a catastrophic failure of our main UPS unit. Replace parts have been ordered and
will arrive tomorrow, however due to the nature of the failure it will take approximately two days to complete all repairs and validation testing of the UPS unit. During this time we will continue to operate on normal Utility power (unprotected power) and
the systems listed below could be impact in the event of a power outage to the OIT Data Center. Should we have a power outage in the OIT Data Center we will automatically transfer over to generator power, however there will be a brief loss of power during
that transfer phase because of the UPS being offline. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">OIT Data Center Manager,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ken Cooper <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> <a href="mailto:oit-staff-bounces@department-lists.uci.edu">
oit-staff-bounces@department-lists.uci.edu</a> [<a href="mailto:oit-staff-bounces@department-lists.uci.edu">mailto:oit-staff-bounces@department-lists.uci.edu</a>]
<b>On Behalf Of </b>Steven J. Weaver<br>
<b>Sent:</b> Wednesday, September 09, 2015 9:00 AM<br>
<b>To:</b> Cheryl Ann Watt <<a href="mailto:cheryl.watt@uci.edu">cheryl.watt@uci.edu</a>>;
<a href="mailto:oit-service-status@uci.edu">oit-service-status@uci.edu</a>; <a href="mailto:oit-staff@uci.edu">
oit-staff@uci.edu</a>; <a href="mailto:school-it-directors@uci.edu">school-it-directors@uci.edu</a><br>
<b>Subject:</b> Re: [OIT-Staff] Power outage in the OIT Data Center - update and problem resolved<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">At this time we have been able to determine that the Main UPS failed at approximately 4:30am. Most of the equipment in the Data Center is supported by this UPS. Power has been restored, however all of that
equipment support by the main UPS is currently on Utility power. We are aware of the following impacts;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:74.4pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">All HPC equipment were down<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:74.4pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">COLO Network Rack was down(effecting all COLO connectivity in the OIT Data Center)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:74.4pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Engineering Servers were (Dan Melzer)
<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">All of Green Planet Equipment was down<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="color:#1F497D">DMRNET Router was down (External Facing Webpages)<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="color:#1F497D">ZOTPortal was down<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="color:#1F497D">HVAC systems in the Data Center were down<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:74.4pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:74.4pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">OIT Data Center Manager,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ken Cooper<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">949-824-2222<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">
<a href="mailto:oit-staff-bounces@department-lists.uci.edu">oit-staff-bounces@department-lists.uci.edu</a> [<a href="mailto:oit-staff-bounces@department-lists.uci.edu">mailto:oit-staff-bounces@department-lists.uci.edu</a>]
<b>On Behalf Of </b>Cheryl Ann Watt<br>
<b>Sent:</b> Wednesday, September 09, 2015 7:49 AM<br>
<b>To:</b> <a href="mailto:oit-service-status@uci.edu">oit-service-status@uci.edu</a>;
<a href="mailto:oit-staff@uci.edu">oit-staff@uci.edu</a>; <a href="mailto:school-it-directors@uci.edu">
school-it-directors@uci.edu</a><br>
<b>Subject:</b> Re: [OIT-Staff] Power outage in the OIT Data Center - update and problem resolved<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">As of 7:30am all power fully restored and systems up.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Root cause of generator breaker problem being investigated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Cheryl Ann Watt <br>
<b>Sent:</b> Wednesday, September 09, 2015 6:40 AM<br>
<b>To:</b> 'oit-service-status@uci.edu' <<a href="mailto:oit-service-status@uci.edu">oit-service-status@uci.edu</a>>; 'oit-staff@uci.edu' <<a href="mailto:oit-staff@uci.edu">oit-staff@uci.edu</a>>;
<a href="mailto:school-it-directors@uci.edu">school-it-directors@uci.edu</a><br>
<b>Subject:</b> Power outage in the OIT Data Center<br>
<b>Importance:</b> High<br>
<br>
At about 4:30 AM we lost power in parts of the Data Center.<o:p></o:p></p>
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<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Facilities was able to restore power to the Air conditioning devise.<br>
As of 6:15, most systems are coming up.<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Servers that we know of that where down, Green Planet, The Library, Engineering.<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Please refer to the OIT Service Alerts on our Home page for updates –
<a href="http://www.oit.uci.edu/">http://www.oit.uci.edu/</a><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thank you.<br>
OIT Help Desk<br>
(949) 824-2222<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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